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Professional services

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Professional Services

Software is only one piece of a successful justice solution implementation. Timely support, quality justice software training with your software users and system administrators and other services will allow New Dawn to create a long-lasting relationship with your office or court.
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data sharing between criminal justice agencies

To take advantage of the information captured by the other criminal justice agencies in your jurisdiction and to reduce duplicate data entry by your staff, our JusticeBroker product moves you towards your integrated justice goals.

New Dawn has years of experience developing data-sharing relationships with many of the industry leaders in the criminal justice and public safety community and can demonstrate real-world, working interfaces today…not tomorrow!

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version upgrades at no additional cost

New Dawn provides regular version releases based on the input of our customer base. Unlike many industry competitors, if you maintain a support contract you receive these upgrades at no additional cost—this even includes major version releases.

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unsurpassed customer service

We claim to provide the best support in the industry, but don't ask us, ask our customers! Their comments and videos are available in the testimonials section of our website.

After your agency implements a New Dawn integrated case management solution, you will have access to our dedicated customer support staff for questions and assistance on JustWare, our other solutions, custom reports, user-defined documents, administration and policy issues.

You will also have access to the Customer Section on our website where you can search FAQs, review informative Webinars, receive on-demand training and stay up-to-date with the latest customer news.

You can also contact your New Dawn's Services team via chat, interactive web session, toll free phone, fax or email. New Dawn offers support 7 days a week, 24 hours a day, 365 days a year if you need the reassurance of live support all the time. Contact your Account Executive to discuss a 24/7 support contract.

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solutions designed by you

Our solutions for the justice community are designed by you, our software users! As a customer, you will have the opportunity to influence the future development of your software with your enhancement requests and virtual knowledge sharing via our Customer Section for application administrators. With each product release, our unique, agile programming methodology allows many of our New Dawn customers to collaboratively work with our development staff from design to deployment.

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experienced project management

In every implementation, New Dawn's industry-skilled, PMI-versed project manager will work side-by-side with your team to make your project a success by helping you realize your agency’s goals, requirements and automation needs.

Your project managers will work with you throughout the implementation and training process. They will assist in a work flow analysis of your office and conduct form, document and report reviews, which will optimize your existing office routines.

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training & continuing education

As a customer of New Dawn Technologies, you will have access to many initial and ongoing justice software training options.

Each new JustWare agency receives focused, agency-defined administrator and end-user training. Your project manager will work with you to make sure this training is optimized to your agency’s needs. The administrator training course provides instruction on how to set up, troubleshoot and maintain the JustWare database. Your administrators can even learn how to create documents and reports. The end-user training and system go-live services teach system users how to complete their assigned tasks.

Every JustWare user has free, unlimited access to New Dawn's monthly Webinars. Through these Webinars you can become familiar with key areas of our software solutions. Attend from the convenience of their own desks!

New Dawn’s annual JustWare Training Conference offers our customers the unique opportunity to receive focused training, socialize with other users throughout the country and learn about industry trends at an unparalleled cost. During this week-long conference, we offer training tracks on management, document automation, JustWare use, and report writing. We also provide information sessions on innovative products and guest speakers discussing topics such as integrated justice and grant funding.

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data conversions

Why leave your data behind when you migrate to JustWare? Take advantage of the data that is in your existing case management system with an electronic data conversion that will meet your needs and your budget. We have successfully moved many agencies away from their existing case management solutions with successful data conversions. Call us today to ask an Account Executive for a complete customer list of these customers that have utilized New Dawn for this important service.

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